Grand Hyatt San Francisco Union Square

Very kind and courteous staff both at the front desk and at the door. Housekeeping is exceptional! I will definitely be staying at the Grand Hyatt in S.F. when I go again. Amenities were great. Fast WiFi, lots of different kinds of lights inside the room, TV with Chrome-cast for you to stream from apps like Netflix directly from your personal device, AC, electronic window covers that you can adjust from the comfort of your bed. There are Great views of San Francisco from the Country Club , your room and the Gym area as well. This is a great location for those who don’t have a car as the hotel is located close to a lot of trains, bus stops, etc. making it very easy to get around the city using public transit. Not to mention that the famous Market and Powell cable car turnaround point and Chinatown can be accessed within a 10 minute walk of the hotel. It was also easy to get from SFO to the hotel using the Bart. The only downside is that there is no pool but nevertheless I would rate this a 10/10 and would highly recommend this place. Thank you Grand Hyatt team ❤️ you’re amazing.

I had been working with Elaine at the Concierge Desk for weeks planning my stay. It was our 13th anniversary and I wanted to make it memorable. Elaine was wonderful! We corresponded mostly via email. A few times we spoke via phone. Bottom line, she coordinated the dozen roses I requested in addition to the rose petals that were made in the shape of a heart. My wife was blown away by how thoughtful I was in planning our anniversary getaway. However, it was Elaine’s amazing skills that pulled it off. Upon arrival, I went to the desk to thank her personally, but unfortunately she wasn’t there. Please pass on my thanks and appreciation to Elaine and her world class customer service. Regards, James McCullom Phoenix, Arizona

The staff was super friendly and helpful. At the concierge desk, we posed a question about how to find the cable car stop and use that system. We received a marked up map, great verbal instructions, and wishes for a great day trip. We left with a big smile! The bell hop was super helpful when I asked him in the lobby where I could find the nearest ice machine. He cheerfully said "follow me!" as he was already headed up to an upper floor. He stopped on my floor (the 6th), pointed me to the exact location of the machine, and waited until I had turned the right direction and then wished me well! Numerous times, the door attendants opened doors for us, greeted us cheerfully, and got us pointed in th right directions for our day adventures. Every one of these interactions set the tone for our stay and we are thankful for the experience. Keep up the great job...we will se you again :-)

The buffet breakfast was delicious but a bit pricey. The bed was very comfortable The lobby is gorgeous with all kinds of amazing artwork and 2 huge fire places The location was great. Easy to walk around or get to public transportation and cable cars Timothy had he bellman was wonderful friendly and helpful. He gave us great tips on off the beaten path places to visit like sales force park The concierge service was great especially the lady with glasses and grey hair pull back in a French braid

The location is great and the hotel is very clean. The beds are comfortable and rooms are spacious. The offerings at breakfast were fresh and tasted great!